Refund & Return Policy

To ensure prompt packing and shipping of orders, we have a cancellation policy that allows orders to be cancelled within 6 hours of purchase. To cancel your order, please use our contact form and choose the subject “Cancel order.” It is crucial to provide the correct order number for us to process your cancellation request. Please note that requests without a valid order number will not be processed. If you made a payment for the order, it will be refunded to your original payment method. Credit card payments will receive a refund to the card, while PayPal payments will be refunded to your PayPal account. It is important to be aware that if you cancel an order, your bank or credit card issuer may place a hold on the funds for 1-3 days. Please understand that these holds are beyond our control.

If you have not received your ordered products within the guaranteed time frame of 50 business days, received the wrong item, or cancelled your order within 6 hours of purchase, you can request a refund or reshipment. In the case of unwanted products, you can return the item at your expense (provided it is unused) within 30 days. To initiate the return process, please send us the working tracking code of the return shipment, along with the name of the shipping company. Once we receive the package, we will issue a refund for the product. Our return address is as follows: GetPartySupply – Osloweg 131 (1606) – 9723 BK Groningen – The Netherlands.

Please note that we do not offer refunds if the order does not arrive due to factors within your control (such as providing an incorrect shipping address), circumstances beyond our control (such as customs clearance issues, failure to collect the package from the pick-up point, or delays caused by natural disasters), or if you cancel your order after the 6-hour purchase window.

To request a refund, please fill out our contact form () and select the subject “Refund order.” It is essential to provide the correct order number to ensure the processing of your refund request. Refund requests can be submitted within 15 days after the guaranteed delivery period (50 business days) has expired.

Worldwide Free Shipping

To every party in the world

Simple Returns

30 days money back guarantee

Enjoy Peace of Mind

100% Secure Checkout with PayPal, MasterCard, Visa