If you believe what you have received is not what you expected or as described on the product detail page, please check the order confirmation in your mailbox. Sometimes we did send the correct product, because there are several product
variations you can choose on the product detail page (often with different prices). It is possible you picked the variation you received, instead of the ‘main’ product shown on the product page. If you still believe we sent the wrong product, please fill out our
contact form and select the ‘Wrong product received’ subject. You will need to upload one or more clear
photos showing the incorrect item(s) you received. It will also help if you provide us a detailed description on how the item differs from the product information listed on our website. It’s important to enter a correct order number as well when you submit the
contact form.